Refund & Cancellation

Last Updated: October 2026. This Refund & Cancellation Policy outlines the exact terms and protocols governing refunds, order disputes, and cancellations for digital software packages, source code licenses, and engineering services purchased through DEWizards Solutions.

1. Digital Products (Instant Software Delivery)

Products sold in the DEWizards Digital Store are digital, non-tangible, irrevocable goods (including source code .ZIP archives, full-stack applications, and UI/UX design systems).

Because digital software is delivered instantaneously upon verified payment and cannot be physically recovered or "returned" once accessed, all sales of digital source code are generally final and non-refundable once download credentials or digital invoices have been generated.

We strongly advise all customers to inspect live product previews, interactive demonstrations, technology stack listings, and system prerequisites prior to initiating checkout.

2. Eligible Conditions for Refunds

We stand by the quality of our engineering. We will gladly evaluate refund requests and issue full or partial reimbursements under the following specific circumstances:

• Duplicate Transaction: If a technical issue with the payment gateway results in multiple accidental charges for the same order, the surplus charge(s) will be refunded immediately upon verification.
• Irremediable Technical Defect: If the purchased code package has a critical defect or fatal flaw that prevents core documented functionality from running, and our technical support team is unable to provide a functional patch or working package within seventy-two (72) business hours of receiving reproducible issue logs.
• System Non-Delivery: If your payment was captured and confirmed by Razorpay, but our serverless order generation API failed to provision download access or invoices, and our team cannot restore access within twenty-four (24) business hours of being alerted.

3. Non-Refundable Situations

Refunds will not be granted in any of the following instances:

• Change of mind, buyer's remorse, or deciding the codebase is no longer needed after downloading the .ZIP archive.
• Lack of basic developer technical skills, or failure to install standard development prerequisites (e.g., Node.js, Python, modern web browsers, or relevant runtime environments) explicitly documented in product specifications.
• Incompatibility with unapproved third-party cloud hosting providers, custom unverified plugins, or deprecated browser engines.
• Defects or compilation failures caused by unauthorized customer modifications made to the original codebase.
• Purchase made during promotional sales or with applied discount vouchers.

4. Custom Engineering Services & Consultations

For bespoke software development, consulting contracts, or architectural advisory services:

• Before Work Commences: Cancellations requested prior to project kickoff may be eligible for a refund of the initial deposit minus a 15% administrative scoping fee.
• In-Progress Work: Once engineering work has commenced, any refund is strictly prorated based on completed project milestones and delivered code repositories.

5. Payment Disputes & Chargeback Protocol

If you experience any difficulties with your order, we require that you reach out to our team directly at debojeet-bhowmick@dewizards.com before filing a dispute or chargeback with your bank or payment provider.

Filing a fraudulent or unjustified chargeback without prior consultation will result in the immediate permanent revocation of your Commercial Perpetual License, termination of download privileges, and blacklisting from future digital purchases across DEWizards.

6. How to Request a Refund

To submit a valid refund request, please email our support team within seven (7) days of purchase:

• Email: debojeet-bhowmick@dewizards.com
• Subject Line: Refund Request - [Your Order ID]
• Include your full name, email used at checkout, Razorpay Payment ID, and a detailed description of the technical issue along with console errors/screenshots.

Approved refunds will be processed via Razorpay directly to the original payment method within 5 to 7 business days, subject to your financial institution's processing schedules.